******************************************************************************* -----> DPAK PRESENTS <----- SHARP REMOB'S GUIDE TO BULLSHITTING THE PHONE COMPANY OUT OF IMPORTANT INFORMATION ******************************************************************************* Preface ------- In the past, there have been very few good, useful text files. There woul d be files telling you how you should act, how this or that worked, who got busted, what this or that acronym stood for, and other things you didn't care about or couldn't use. After reading some of the various technical journals, phreak/hack magazines, gossip columns, etc., one would come away with the feeling: "Gee, that person that wrote that really knows alot (or is good at copying manuals)" or "I really don't care what m0dem rulr's favorite color or favorite movie is" Unfortunately, one -WOULD NOT- come away with the feeling: "Gee, I really got alot out of this file that I can use, something that will help in a practical application." This is because, sad to say, these files were written with the idea: "Look how cool I am, I know this and I know that" in mind.. This file, however, is written with the idea: "Cool, I showed you how to do this or showed you how to do that" in mind.. In this file, the following will be covered: * The wonderful CSSC and what can be done with it * Uses of the LAC (getting numbers from street address, unpub or not) * Finding conference bridge numbers * Bullshitting the Bell Business Office THE CSSC: -------- CSSC stands for Customer Sales and Service Center. There are several of these across the country. Each can be reached by dialing a separate 1-800 number, but the one local to you (or that handles your area) can be reached b y dialing 1-800-222-0300 (This number appears on the bill you get from AT&T, a s it -IS- the AT&T billing office). Each CSSC can handle the entire U.S., though . Following is what you can get from the CSSC (CN/A numbers and ID's, Customer names and addresses, Customer Toll records) CN/A NUMBERS AND ID's: --------------------- Call the CSSC, say you are from an AT&T office, say AT&T Northeastern Administrative Offices, or something to that effect. Depending on what type of person you get when you call, it may be easy or it may be difficult. After you identify yourself, say that you were given a bit of incorrect info and need the correct info. For example: "This is Bob Dwyer from Northeastern Administrative AT&T Offices, and we were given a bit of incorrect information from this office. We were given the CN/A number for Colorado as 518-471-8111, and that is the CN/A number for New York. What do you show as the correct number for the CN/A for Colorado? Could you check your HANDBOOK? (All CN/A info is kept in a reference guide called a HANDBOOK) The same thing can be done for CN/A ID's that is done for numbers. *IMPORTANT NOTE*- If you screw up with one customer service rep, DO NOT LOSE YOUR COOL! If they ask you a question that you do not know the answer to, simply say that you must ask your supervisor, will get back with them, good-bye